MastersonMD \\\ Frequently Asked Questions

How safe is it to order from a MastersonMD store? \\
MastersonMD is a secure website for order processing. We use Secure Socket Layer (SSL) with 128-bit encryption technology certified by Verisign Security Systems for the exchange of personal and payment information. You can verify by checking out the little padlock icon in the lower corner of your browser. This means you can safely enter your entire credit card number when prompted by our online purchasing system, and it cannot be read in transit.

Believe it or not, ordering a product on-line is safer than ordering one in the real world. When you hand your credit card to the clerk at your local music store, there is nothing to stop him from scribbling down your number and charging things without your knowledge. However, when you type in your credit card number to order here, we never even see it. The entire ordering process is completely automatic from start to finish, and only a series of computers handle your credit card information.

Hackers are not a threat either. Your credit card number and other personal data will be encrypted at the highest level of security. All your information will be scrambled and 100% guarded from prying eyes.

What forms of ordering and payment do you accept? \\
Merchant E Solutions accepts Visa and MasterCard as payment options. Sorry, no checks, cash, or bills.

Can I call in or fax my order? \\
Right now we are not setup to take phone or fax orders.

How does the charge appear on my bill? \\
It is important to note that the charge that will appear on your statement will be from Merchant E Solutions', and NOT the name of the artist.

What are the shipping costs? \\
Shipping prices are determined straight from the UPS shipping rates. The cost of the shipping depends on the weight of your package.

What are the shipping methods? \\
Delivery is by the United Parcel Service (UPS) for Domestic Mail inside the United States. If inquiring about overseas please call.

How long does it take to get my order? \\
Most orders are packed and ready to be shipped within 1-3 days. Shipping does not happen on weekends, so if you order from Friday evening until Monday morning, your order will not be processed until Monday.

What is your returns and refunds policy? \\
We do accept returns on defective merchandise. If an item is defective, you must notify us within 7 days of receiving the item. If you received the wrong item it can be sent back and it will be replaced with the correct one. You will not be responsible for any shipping costs.

Please email support@mastersonmd.net and submit a customer support ticket we'll get it sorted it out from there. We will respond as quickly as possible.

All sales are final. We do not accept used merchandise.

Returned items should be sent to:
Please submit a customer service ticket first to verify before sending anything back:

Dr. MastersonMd